At Cecilia de mos Cosmetics, we are committed to providing the highest quality beauty products and ensuring that our customers are satisfied with their purchases. However, due to the nature of our products, we operate with a No Refund Policy. Please read the following terms carefully:

1. All Sales Are Final
   Once an order is placed and payment is made, it is final, and no refunds will be issued.
2. Damaged or Defective Items
   If you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or exchange at no additional cost to you.
3. Incorrect or Missing Items
   If the wrong product is shipped or an item is missing from your order, please notify us within 7 days of receipt. We will investigate and send the correct items promptly.
4. Exchange Policy
   We only accept exchanges in the case of defective or damaged items. If you wish to exchange a product, please contact us with your order details and proof of damage or defect. Items must be returned in their original, unopened condition.
5. Non-Returnable Items
   Due to hygiene and safety reasons, opened or used products cannot be returned or exchanged.
6. Order Cancellation
   Once an order is confirmed and payment is processed, it cannot be canceled. Please ensure all details are correct before submitting your order.
7. Shipping Fees
   Shipping costs are non-refundable. In the case of an exchange, the customer will be responsible for any additional shipping charges unless the item was damaged or defective upon arrival.
8. Customer Support
   If you have any concerns about your order, please reach out to us at info@ceciliademos.co.za. Our customer support team is here to assist you in any way possible within the terms of this policy.
9. Policy Updates
   Cecilia de mos Cosmetics reserves the right to update this policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

By purchasing from Cecilia de mos Cosmetics, you agree to the terms outlined in this No Refund Policy.